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Mix & match across the store. Discount automatically applied at checkout.
Description
keyboard_arrow_downSpecifications
keyboard_arrow_downSize & fit
keyboard_arrow_downOur sizing runs slightly small. We recommend checking the size guide carefully before ordering to ensure the best fit.
Shipping & returns
keyboard_arrow_downOrders are processed within 1–3 business days after payment has been received. Once your order has been shipped, the estimated delivery time is 6–9 business days.
You will receive a confirmation once your order has been processed and a tracking number once your package has been shipped, so you can follow your delivery.
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Items must be returned in their original condition.
Our team is here to assist you Monday to Friday, 9:00 AM to 5:00 PM (London time). Email us at contact@emily-and-rose.com or use the contact form, we reply within 24 hours.
Frequently asked questions
How can I track my order?
keyboard_arrow_downOrders are processed within 1–3 business days. As soon as your parcel ships, you receive an email with a tracking number so you can follow your delivery (6–9 business days). You can also use our track order page.
How can I return my items?
keyboard_arrow_downYou have 30 days from the day you receive your order to request a return. Items must be unworn, unwashed and in their original condition with tags attached. Contact us with your order number and we send you the return instructions. See our return policy.
Is there a satisfaction guarantee?
keyboard_arrow_downYes. If your order is not what you expected, whether it is a jumper, a dress, a coat or a pair of boots, return it within 30 days for a full refund or an exchange in a different size or colour.
How does the Buy more, save more offer work?
keyboard_arrow_downAdd 2 items to your cart and get 15% off, 3 items for 20% off, 4 items or more for 25% off. Mix & match across the store: the discount is applied automatically at checkout.
How do I get in touch with you?
keyboard_arrow_downEmail us at contact@emily-and-rose.com, use our contact form or reply to any of our emails. We answer within 24 hours, Monday to Friday, 9:00 AM to 5:00 PM (London time).